Privacy Policy
Privacy policy
Last updated: 13/07/2026
This privacy policy explains how Ecoanolytes Ltd (“DEW”, “we”, “us” or “our”) collects and uses your personal information when you visit our corporate website at wearedewproducts.com or get in touch with us through it. We are the data controller for the information described in this policy.
This website is our corporate site. It gives information about our company, products and partnerships, and lets you contact us. It is separate from our online shop at dewproducts.com, which has its own privacy policy covering purchases and account information. If you buy products from us online, please read the shop policy as well.
Please read this policy carefully so you understand how we handle your information and the rights you have.
Changes to this policy
We may update this policy from time to time to reflect changes to our practices or for legal or operational reasons. When we do, we will post the updated version on this page and change the “Last updated” date above.
The information we collect
We only collect a limited amount of information through this website. There are two ways it reaches us.
Information you give us
When you complete the contact form on our site, we collect:
- your full name;
- your email address;
- the subject or enquiry type you select (for example general enquiries, retail, wholesale and distribution, investment or suppliers); and
- the content of your message, along with anything else you choose to include in it.
We use this information to reply to you and to deal with your enquiry. If you would rather not use the form, you can contact us directly using the details at the end of this policy.
Information we collect automatically
When you visit our website, we use Google Analytics to understand how people use the site so we can improve it. This may involve collecting usage information such as the pages you view, how you arrived at the site, your approximate location, your IP address, and basic details about your device and browser. This information is collected through cookies and similar technologies. See the “Cookies and analytics” section below for more.
How we use your information and our lawful basis
Under UK data protection law we must have a lawful basis for using your personal information. Our bases are as follows.
- Responding to your enquiries. We use the information from the contact form to reply to you and manage our correspondence. Our lawful basis is our legitimate interests in responding to people who get in touch and in running our business.
- Understanding and improving our website. We use analytics information to see how the site is used and to improve it. Where this relies on non-essential cookies, our lawful basis is your consent, which you give through our cookie banner and can withdraw at any time.
- Meeting our legal obligations and protecting our site. We may use your information where we need to comply with the law, or to keep our website secure and prevent misuse. Our lawful basis is compliance with a legal obligation and our legitimate interests in protecting our business.
Cookies and analytics
Cookies are small files placed on your device when you visit a website. We use them to run analytics through Google Analytics, which helps us measure and improve how the site performs.
Non-essential cookies, including analytics cookies, are only set where you have given consent through our cookie banner. You can change or withdraw your choice at any time using the cookie settings on the site. You can also control cookies through your browser settings, although blocking some cookies may affect how parts of the site work.
For more information about how Google handles data collected through Google Analytics, see Google’s privacy policy at policies.google.com/privacy.
Who we share your information with
We do not sell your personal information. We share it only with trusted providers who help us run our website and respond to enquiries, and only as far as they need it to provide their service to us. These include:
- our website hosting provider, which stores the site and its data;
- Google, which provides our analytics through Google Analytics;
- our customer relationship and enquiry management provider, which we use to receive and manage messages sent through the contact form; and
- our email provider, which we use to correspond with you.
We may also disclose your information where we are required to do so by law, or to protect our rights, our website or the safety of others.
International transfers
Some of our providers, including Google, are based outside the UK, which means your information may be transferred to and stored in other countries. Where this happens, we make sure appropriate safeguards are in place, such as the UK International Data Transfer Agreement, the International Data Transfer Addendum to the European Commission’s Standard Contractual Clauses, or a country that the UK recognises as providing an adequate level of protection.
How long we keep your information
We keep your information only for as long as we need it. Enquiry and contact details are kept for as long as needed to deal with your enquiry and for a reasonable period afterwards in case you get back in touch, after which they are deleted or anonymised. Analytics information is retained in line with our settings in Google Analytics.
Your rights
Depending on your circumstances, you have rights over your personal information under UK data protection law. These include the right to:
- ask for a copy of the information we hold about you;
- ask us to correct information that is inaccurate or incomplete;
- ask us to delete your information in certain circumstances;
- ask us to restrict or object to how we use your information; and
- withdraw your consent at any time where we rely on it, without affecting anything we did before you withdrew it.
To exercise any of these rights, please contact us using the details below. We may need to confirm your identity before we can act on your request, and we will respond within the time limits set by law.
Children
Our website and enquiries are intended for adults and for business contacts. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it.
Complaints
If you have any concerns about how we handle your personal information, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection, at ico.org.uk.
Contact us
If you have any questions about this policy or the way we handle your personal information, you can reach us at:
Ecoanolytes Ltd
34 Faraday Street, Dundee, DD2 3QQ, United Kingdom
Email: info@ecoanolytes.com
Telephone: +44 (0)1382 293 436
Company number: SC604102
